Website and Commercial Terms
Brightline Response LLC · Effective date: November 9, 2026
1. Parties and scope
These terms are between you and Brightline Response LLC, an Oregon limited liability company (registry #264126690). They govern use of brightlineresponse.com and provide a general framework for business purchases of inbound calls and web-form leads from us.
Signed agreement controls. Each lead purchase relationship is governed by a signed insertion order or buyer agreement (“Buyer Agreement”). If these terms conflict with a Buyer Agreement, the Buyer Agreement controls.
2. What we sell
We are a lead-generation company. We sell inbound live calls and web-form leads, generated through advertising and marketing funnels we operate, to business buyers. We do not provide tax, legal, accounting, financial, or insurance services.
3. No consumer purchases on this Site
This Site does not sell products or services to consumers and has no checkout. Purchases are made only by businesses under a Buyer Agreement.
4. Pricing and lead terms
Pricing, volume, caps, filters, delivery method, what counts as a billable call or lead, and whether leads are exclusive to a buyer are set in each Buyer Agreement. We do not publish a public rate card.
5. Payment
Payment amounts, timing, and accepted methods are set in each Buyer Agreement and the invoices issued under it.
6. Returns, credits, and refunds
Whether a delivered call or lead may be returned, the time allowed to request a return, eligible return reasons, and whether an approved return is handled as a credit, replacement, or refund are set in each Buyer Agreement. Where a Buyer Agreement does not provide for a return, credit, or refund, none is owed.
7. Cancellation
You may stop using the Site at any time. Pausing or ending lead delivery, required notice, and treatment of any prepaid balance are governed by the Buyer Agreement.
8. Buyer responsibilities
Buyers are responsible for holding any licenses their own services require, complying with laws that apply to their contact with consumers, and using leads only as permitted by law and the Buyer Agreement.
9. No guarantees
Unless a Buyer Agreement states otherwise, we do not guarantee lead volume, answer rates, conversion rates, or any sales or consumer outcome. The Site is provided “as is.”
10. Governing law
These terms are governed by Oregon law, without regard to conflict-of-law rules. A Buyer Agreement may set its own dispute terms.
11. Changes
We may update these terms by posting a new version on this Site. Changes do not alter a signed Buyer Agreement.